If you’re in the business of service management, you understand the importance of proper execution.
The world of service management lies between sales and client relations, dipping into both, but not wholly apart of either. You are the bridge which everything passes over.
And like a bridge, you must be stable and smooth. If schedules are kept on time, budgets are kept in check, and the client stays informed, then the service management department is almost entirely unnoticeable. They are just another part of the “business road”.
A product like SAM Pro software can do a great job of making sure your service management systems stay in check.
Keeping On Schedule
Poor scheduling leads to many problems including unfinished work and unsatisfied customers. In order to get the work done on time, you need the right people scheduled.
SAM Pro software manages all service dispatch and scheduling needs. Not only does it notify your workers, but it keeps you in the loop, letting you know where your workers are and what they are doing. As for follow up and continuous maintenance, you can keep track of that too.
It even extends outside of your immediate business for those situations that call for a sub contractor.
By getting the initial work done right and on time, and by keeping follow up work and maintenance in check, your business becomes a well oiled machine. What more could you want out of service management?
Don’t ever underestimate the value of communication. Whether it’s communication between yourself and your workers or your business and the client, the better informed everyone is, the better a business can operate.
Imagine if your right foot never knew what your left foot was doing. You’d have a very hard time walking.
It’s no different in your business. That’s why SAM Pro Software communicates (securely) through the web to everyone from clients to technicians to vendors and more. Execute reports on the fly with your entire information database at your finger tips.
And since the field service industry is always on the go, there’s mobile integration so information can be updated wirelessly in real time.
Know Where Your Money Is
While clients might not mind it when they don’t get billed, workers are very against not getting paid.
Invoicing and payroll are the lifeblood of your operation’s economy. Errors in finances can cause all sorts of awful problems. With SAM Pro Software, you can make sure every cent is where it’s supposed to be, which not only saves you headaches, but boosts profitability.
And who doesn’t love that?
By implementing the right tools and systems, the entire business to client relationship can work flawlessly, from first contact to post-project services and beyond.