Let’s say you work in an office.
Maybe you do. Maybe you don’t. But for the purpose of this illustration, pretend you have a desk job. Now, imagine that every time you wanted to enter something into your computer, you had to get up, go to your car, and drive a couple miles away to a special computer.
Upon arriving, you could enter your information.
Doesn’t make any sense, does it?
Yet for many field service companies, technicians have to do that. Except in reverse. When you’re working in the field, you deal with inventory. Once inventory is used, the database has to be updated.
The tech works in the field, but they have to come back to the office to access the inventory log.
Why can’t they just access and update inventory on the spot where they’re doing their work? Wouldn’t that save money? Wouldn’t that save time. The truth is, there are a lot of reasons why real time inventory access is needed in the field.
Here are three of them:
1. Make Orders on the Spot
If you’re working on site, and need to know whether you have a part, you can check your inventory instantly. No guess work. No telling the client that you’ll be right back. With real time inventory access, you can view your database instantly.
And if you happen to be out of the parts you need, you can order them right there too. That gets you the part sooner, gets the job done quicker, and leaves the client very satisfied.
2. Track and Change Orders
Sometimes you need to know where an order is at, and you need to know right away. Rather than dropping everything you’re doing and running back to the office, you need the ability to track your orders instantly.
The same goes for order changes.
If a change needs to be made to an order, it needs to be made immediately. If it’s not, it might be too late, and you’ll end up with items you don’t need. That’s money straight out of your pocket and time you’ll never get back.
3. Guaranteed Accuracy
Ever play the game telephone? A group of people sits in a circle, whispering a secret person by person until the message has gone all the way around. By the time the message has reached the end, it’s usually quite a bit different than it was at the beginning.
If you don’t have a centralized inventory system that everything operates through, then you’re playing telephone with your data, with your orders, and with your customers.
With real time access, all information is being pulled from and put into the same place. Everyone is on the same page, and your message remains clear. You can’t afford to lose track of your inventory.